FAQ's

Frank here - 

Thank you for supporting my creativity :) 

If you have ANY problem - communicate - Then I can do something to resolve the issue. 

Communicate with me and I will do my best to ensure everything works out best for you! Here to help. 
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When will my order be processed?
Order processing commences at time of purchase. Products immediately go into the print que. Production times vary based on the print que. Individual products may list turn around times. Holidays & weather may delay some transactions.   

RETURNS
Our products don’t exist before you order them — once you check out, the item is then set to be made. All sales are final and NO REFUNDS will be given. 
Again - please contact us if there is an issue so we can review. Please include images and details. Thank you.
If you are purchasing for a special occasion - please review and ask first. This is a custom designed product. Don't wait till the last minute.

How long will it take to receive my order?
Each product has a different production schedule. Please check or ask based on the specific product you ordered at time of order for an estimated time frame. 

We are mindful of processing to get your items to you as fast as possible.

Where can you ship product?
Products shown on the site ship to the continental US. 

Will I be charged with customs and taxes?
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.


Shipping Address 
CHECK YOUR SHIPPING ADDRESS
Please make sure you list YOUR (CORRECT) shipping address. 

CHECK YOUR SHIPPING ADDRESS :) 

What if the item(s) received are defective/incorrect/damaged?
Please contact us within 24 hours from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package.
We will do our very best to resolve your case as soon as possible.

Do you take returns or cancellations?
No. Unfortunately, since our products are created when you order them, we cannot accept items to be returned or exchanged. If your item arrives damaged, however, we are able to work with that and get you an undamaged item; don't throw it out, as we might have you ship it back to us -- just reach out to us and include photos of your damaged products and packaging materials, and we will make it right. 

Can I cancel my order? Due to the production processes we use, we are unable to cancel orders once they are placed. Once an order is placed it is put into production immediately; we are not able to stop this process after the fact.

If you’re not quite sure about a color, contact us! We’ll be happy to help make sure that you select the right print and color. 

I have a different question. No worries! We’re here to help. Send us an email, or message us via our contact form, and we’ll be in touch.